IT. Support. Development. Projects.
George William James.
Find me on LinkedIn, see my Github, check out my Game Design Work, or contact me via phone or email.
Find me on LinkedIn, see my Github, check out my Game Design Work, or contact me via phone or email.
Let's get to the point. I am a friendly, hard working individual with a passion for deconstructing and refining processes to maximise efficiency. My background in Computer Games Design and App Development means that I approach challenges in a methodical way, and I am able to deliver people focused solutions to aid usability and efficiency.
I can help you. I've delivered changes that have rocked the core of businesses. I've worked with companies that had handwritten records from the 1800's and left them with fully functional DMS and processes that secured them their Cyber Essentials certification in a matter of months. I've delivered booking systems with bespoke outputs to travel agents and licensees throughout Europe. I've upgraded Intranets to enable open communications and fostering inclusive cultures in the workplace.
We'll make it happen. I pride myself on my ability to communicate openly, effectively and professionally with everyone I work with. By forging strong working-relationships, we can effectively drive business forward and empower ourselves to achieve meaningful change.
Having accepted the role from the previous webmaster, I took on the maintenance of St Mary-le-Tower's website as well as their Google Workspace administration. This is a role that grew substantially over time. In 2025, St Mary-le-Tower became Ipswich Minster. To celebrate this occasion, I developed a new website under a new domain, following strict branding style guides provided by the Minster's selected marketing agency. I also rolled out Office 365 to the staff using Microsoft's Office for non-profit organisations, and have since begun managing the overall IT estate and technical projects for the Ipswich Minster.
Please visit Ipswich Minster to see my work.
Under the Fred. Olsen Ltd umbrella, I have successfully run numerous projects across the companies in the group, spanning various industries including Travel & Tourism, Renewable Energy and Software Development. I implemented and configured Zoho Expense across Fred. Olsen Travel, Fred. Olsen Cruise Lines and Fred. Olsen Renewables working with the IT teams in the UK and Norway. I worked on the upgrade of the company intranet and spearheaded the rejuvination of the company-tailored content.
I built strong working relationships with the employees at Fred. Olsen Travel and supported the implementation of a bespoke iSell booking platform for their retail division. I became an SME and delivered training to FOT staff and licensees, promoting best practice within the booking system. I managed the BAU processes within FOT, and regularly completed projects to support licensees of the FOT brand. I personally generated the templates for customer documentation using the modified Markup language within iSell, and conducted standups and code reviews for business automations using VBA and Power Automate.
I completed some Freelance Consultancy work for the 'Social Ignition' brand. This is a business that provides consultancy, management and content creation for numerous online social media platforms, but primarily focuses on X, Instagram and YouTube. I enabled rapid growth of the business by mapping their processes, understanding their product deliverables and software-stack. By leveraging project management platform Click-Up and automating repeated human processes with Zapier, I was able to streamline their client onboarding process, which in turn drove an increase of productivity and profit. I used Google Script to manipulate financial data, generating digestible month-by-month statistics granting channel managers at-a-glance insights to monthly running costs without the need to pay for ongoing dashboard licensing.
I maintained all digital and physical technology across multiple locations, including both the Ipswich and London offices and temporary offices at various NHS hospitals. I wrote the IT policies and procedures (such as procurement of software, data processing and SLAs) and worked with several internal stakeholders including department heads, directors and external partners to ensure that their IT processes were effective and maximise efficiency. I procured and refreshed the end-user technology and positively impacted user attitude to cyber security. I introduced regular phishing exercises and implemented email security software, leading to an 80%+ reduction in management of email-defense related tasks for the IT team and becoming a celebrated case study for Egress and SpearShield’s email security package. I managed a multi-million pound data collection service which is still being used at numerous NHS hospitals using Azure and Office solutions.
During my time at Castons, I managed the decommissioning of their physical servers in favour of a fully cloud-based Azure Remote Desktop solution as well as the implementation of a cloud-based telephony system with mobile app integration to enable consistent workflows for their hybrid workforce. I created a company intranet using SharePoint to streamline communications and collaborated with the Document Controller to gather a library of popular and essential documents to ensure that data was both secure and accessible to Castons employees, driving increased productivity. I successfully reduced human-based risks by enacting company wide MFA and best practice password and account management, securing Cyber Essentials certification.
At Orwell, I worked as a 2nd/3rd line technician on the Helpdesk. I was responsible for rolling out the MobileIron MDM to the fleet of android mobiles and tablets, as well as imaging new PC’s, laptops and Surfaces. Patching network ports and monitoring the firewall was a regular activity and maintaining the printers over the MPLS network at numerous care homes was an essential part of my role. I created the Intranet used by the organisation using Classic SharePoint, and assisted in the scripting for the Modern SharePoint sites.
In this role I worked as a 1st line technician. I completed the initial Helpdesk ticket logging and first phone call fixes. I programmed a training tool to assist the cleaners and I also managed the backend of the public facing website. I used Intune to manage the mobile phone fleet and authored JSON scripts to automate the mobile phone deployment process.
During my time at Uni, I learned a lot about collaboration, independence and discipline. I learned how to design content, how to lead others, how to manage deadlines and how to deliver the desired outcome within a set scope. Aside from all the technical skills I picked up, the most important thing I discovered was the way we look at processes. Each and every process can be broken down and challenged. When we manipulate the building blocks of a process we affect the outcomes, and games, much like real-world situations, can be crafted to make a desireable outcome. Most of the success in my career can be attributed to this philosophy.
I like to help out where I can. It's something that I take pride in!
Ultimately, I'd describe myself as caring, thoughtful and eager, and I really value those attributes.
I'm an avid gamer. I mostly enjoy competing in Fighting Games because they force you to adapt your playstyle and approach. I also enjoy playing Chess for the same reasons. For the record, I enjoy the London System when opening!
I'm a bell ringer. It's sort of like campanology but without the focus on the history of the bells. I've competed in many county competitions, I'm a member of the Suffolk Guild of Ringers, and have been privileged enough to receive the opportunity to ring at York Minster. It was an amazing and equally terrifying experience!
I'm always learning technical skills. I have a deep interest in coding and general IT. I enjoy tinkering with the latest game engines (Like Unity, Unreal Engine 5 and Godot), writing programmes for fun, and learning about the latest in AI technologies. You'll have to take my word that I wrote all of this without Chat GPT, but if you want to check, the source code for this site is on my Github!
You can contact me via georgewj@georgewilliamjames.co.uk and I'll get back to you as soon as I can. Please be sure to use your favourite greeting, name, position and company in the email. Perhaps a link to your LinkedIn too?
You can reach me via mobile! Give me a call on 07865 865600 and we'll catch up. Please be sure to introduce yourself and what you want to discuss, and we can go from there.
I'll contact you! I'd be delighted to have a conversation about your requirements and offer a no obligation quote. Feel free to enter your details below and I'll shoot you an email.
I'll look forward to hearing from you!
I'll contact you! I'd be delighted to have a conversation about your requirements and offer a no obligation quote. Feel free to enter your details below and I'll shoot you an email.
I'll look forward to hearing from you!